Privacy Policy
Effective Date: January 1, 2025
ZenTea Studio (“we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website (zenteastudio.com) or make a purchase from us. By using our website, you agree to the terms of this Privacy Policy.
1. Information We Collect
When you interact with our website, we may collect the following types of personal information:
a. Personal Information You Provide
- When you make a purchase: Name, billing and shipping address, email address, phone number, and payment details.
- When you contact us: Email address, phone number, and any information you include in your inquiry.
- When you sign up for our newsletter: Email address.
b. Automatically Collected Information
- Device Information: IP address, browser type, operating system, and device type.
- Usage Information: Pages visited, time spent on our site, and referring website.
c. Cookies
We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and enable website functionality. For more details, see our Cookie Policy below.
2. How We Use Your Information
We use your information to provide, operate, and improve our services, including:
- Processing orders, payments, and deliveries.
- Sending order confirmations, updates, and customer support communications.
- Personalizing your shopping experience and recommending products.
- Sending newsletters, promotions, or special offers (only if you’ve opted in).
- Analyzing and improving website functionality and performance.
3. Sharing Your Information
We do not sell your personal information. However, we may share your information with:
- Service Providers: Third-party companies that assist with payment processing, shipping, marketing, or website analytics.
- Legal Obligations: If required by law or to protect the rights, safety, or property of ZenTea Studio.
4. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access and Portability: Request a copy of the personal data we hold about you.
- Correction: Update or correct inaccuracies in your personal data.
- Deletion: Request deletion of your personal information.
- Marketing Preferences: Opt out of receiving promotional emails by clicking “unsubscribe” in our emails or contacting us.
To exercise your rights, contact us at hello@zentea.studio.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. While we strive to protect your data, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
6. Retention of Information
We retain your personal information as long as necessary to fulfill the purposes outlined in this policy or as required by law.
7. Cookies and Tracking Technologies
We use cookies to improve your experience and provide personalized services. Cookies are small text files stored on your device that help us:
- Remember your preferences.
- Track site performance and usage.
- Deliver relevant advertisements.
You can manage cookies through your browser settings. Note that disabling cookies may impact your browsing experience.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. Please review their privacy policies before providing personal information.
9. Children’s Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately.
10. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with the “Effective Date” updated accordingly.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us at:
Email: hello@zentea.studio
Mailing Address: 60 Paya Lebar Road, #07-54 Paya Lebar Square, Singapore 40905.