Returns and Refunds Policy

At ZenTea, we take great pride in offering the highest quality tea products, sourced directly from trusted growers and crafted with care. Due to the nature of our products and to maintain the highest hygiene and safety standards, we do not accept returns or issue refunds on any purchases.

---

Exchanges for Damaged or Defective Items

If your order arrives damaged or defective, we sincerely apologize for the inconvenience. In such cases, we are happy to provide a replacement. Please contact us at hello@zentea.studio within 7 days of receiving your order, including:

• Your order number.
• Photos of the damaged or defective product.

We will review your request and process a replacement if it meets our criteria.

---

Contact Us

If you have any further questions about your order, please don’t hesitate to contact us at hello@zentea.studio. Our team is here to assist you.

Thank you for your understanding and support of our commitment to delivering the finest quality tea.