Terms & Conditions of Use

Effective Date: January 1, 2025

Welcome to ZenTea Studio (“we,” “us,” or “our”). By accessing or using our website (zenteastudio.com) and purchasing our products, you agree to comply with and be bound by these Terms & Conditions. Please read them carefully before using our website. If you do not agree with these terms, you should not access or use our services.

1. General Terms

  • By using our website, you confirm that you are at least 18 years old or have obtained parental/guardian consent.
  • These Terms & Conditions apply to all users of our website, including but not limited to browsers, customers, and contributors.
  • We reserve the right to update, change, or replace any part of these Terms & Conditions at any time. Updates will be posted on this page, and it is your responsibility to review them periodically.

2. Product Information

  • We strive to ensure that all product descriptions, images, and pricing are accurate. However, we cannot guarantee that all details are error-free.
  • Our products are intended for personal use only and may not be resold or distributed without prior written consent.

3. Orders and Payments

  • Order Acceptance: We reserve the right to refuse or cancel any order at our sole discretion, including cases where fraud or unauthorized transactions are suspected.
  • Pricing: Prices are displayed in your browser's local currency, with Singapore Dollars (SGD) as the default currency. All prices are subject to change without prior notice.
  • Payment Methods: We accept payments via Visa, Mastercard, American Express, and other major credit cards through Stripe, our secure payment processor. All payments must be completed in full at the time of purchase.

4. Shipping and Delivery

  • We aim to process and ship all orders promptly. Shipping times may vary depending on your location.
  • We are not responsible for delays caused by events beyond our control, such as carrier delays, customs clearance, or natural disasters.
  • Any additional customs duties, taxes, or fees are the responsibility of the customer.

5. Returns and Refunds

  • Due to the nature of our products, we do not accept returns or provide refunds.
  • If your product arrives damaged or defective, please contact us within 7 days of receiving your order at hello@zentea.studio with your order number and photos of the issue. We will provide a replacement if your claim is approved.

6. Intellectual Property

  • All content on this website, including but not limited to text, images, logos, and product descriptions, is the property of ZenTea Studio or our licensors and is protected by copyright, trademark, and intellectual property laws.
  • You may not reproduce, distribute, or use any part of our website or materials without prior written permission.

7. Prohibited Uses

You agree not to use our website or services for:

  • Any unlawful purpose.
  • Violating intellectual property rights.
  • Uploading malicious code, viruses, or spyware.
  • Spamming, phishing, or similar fraudulent activities.
  • Interfering with the security or functionality of our website.

We reserve the right to terminate your access to our website if you engage in prohibited activities.

8. Limitation of Liability

To the fullest extent permitted by law, ZenTea Studio shall not be held liable for any direct, indirect, incidental, or consequential damages arising from your use of our website or consumption of our tea products.

This includes, but is not limited to, damages related to:

  • Allergic reactions or sensitivities to ingredients.
  • Misuse of the product, including improper storage, preparation, or consumption.

Our tea products are intended for responsible use, and customers are encouraged to follow all preparation instructions and consult a healthcare provider if they have concerns about potential sensitivities or health conditions.

9. Indemnification

You agree to indemnify and hold ZenTea Studio, its employees, affiliates, and partners harmless from any claims, damages, or expenses arising from your use of our website or violation of these Terms & Conditions.

10. Governing Law

These Terms & Conditions are governed by the laws of Singapore. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Singapore.

11. Contact Us

If you have any questions or concerns about these Terms & Conditions, please contact us at:
Email: hello@zentea.studio
Mailing Address: 60 Paya Lebar Road, #07-54 Paya Lebar Square, Singapore 409051